We want every family to be happy with HobiDoo. This policy explains how cancellations, rescheduling and refunds work for our class packages.
1. Free trial class
The trial class is completely free. No payment is required and nothing needs to be refunded.
2. Class packages
- Refunds may be requested within 7 days of purchase if no paid class from the package has been attended.
- After classes have started, unused classes may be refunded on a pro-rata basis at the standard (non-discounted) per-class rate, minus any applicable processing fees.
- Package discounts apply only when the full package is used.
3. Rescheduling and missed classes
- Classes may be rescheduled free of charge with at least 24 hours' notice.
- Classes missed without notice are counted as completed.
- If a coach cancels a class, it will be rescheduled at no extra cost.
4. Package validity
Each package must be used within its validity period, as communicated at the time of purchase. Expired classes are not refundable.
5. How to request a refund
Email support@hobidoo.com with your registered email and payment details. Approved refunds are processed to the original payment method within 7–10 business days.